Last updated: May 2026 · Diar Yousefi, 25421 Pinneberg, Germany
Note: The legally binding version of these Terms is the German version available at /agb. This English translation is provided for convenience only.
These General Terms and Conditions (ToS) govern the sale of services by Diar Yousefi, Im Bans 15, 25421 Pinneberg, Germany, phone: +49 155 65444829, email: [email protected], hereinafter referred to as "Provider", via the platform at www.shopmanage.de.
(1) These ToS apply to all contracts concluded between the Provider and business customers (within the meaning of § 14 German Civil Code, BGB) via the platform at www.shopmanage.de. Orders from private customers, consumers, or end consumers are excluded.
(2) Differing terms and conditions of the customer do not apply unless the Provider expressly agrees to them in writing.
(3) The scope of services offered includes:
(1) The contract is concluded with the Provider: Diar Yousefi, Im Bans 15, 25421 Pinneberg.
(2) Contract and negotiation language is German.
(3) The offers on the platform are aimed exclusively at business customers with a business address in Germany.
(4) The customer must be at least 18 years old and act as an entrepreneur within the meaning of § 14 BGB.
(5) The presentation of services on the platform does not constitute a legally binding offer but an invitation to submit an order. The customer makes a binding offer by going through the ordering process and clicking the button "order with payment obligation". The receipt of the order is confirmed by an automatic email, which does not yet constitute acceptance of the offer. The contract is only concluded by express confirmation of acceptance by email or by providing access to the software.
(6) Order data is stored after conclusion of the contract and can be viewed in the customer account.
(7) The customer agrees to receive invoices exclusively electronically — by email or in the customer account.
Business customers (within the meaning of § 14 BGB) have no statutory right of withdrawal. Contracts with business customers are binding and can only be terminated according to statutory provisions or the contractually agreed conditions (see § 5 (5)).
Confirmation of entrepreneur status: By concluding a paid subscription, the customer confirms that they are acting as an entrepreneur within the meaning of § 14 BGB (commercial, freelance, or self-employed activity).
(1) All prices stated include statutory VAT.
(2) The prices stated on /pricing at the time of ordering apply.
(3) To place an order, the customer must register and create a customer account.
(1) Payment is due upon conclusion of the contract. The customer can pay using the payment methods offered on the platform.
(2) By registering and providing the data required for the payment process, the customer authorizes the Provider to collect the corresponding amount.
(3) A paid service is automatically renewed for the respective booked period (subscription) unless cancelled in time according to paragraph 5.
(4) The customer must ensure that the information provided when registering and using the service is correct and complete.
(5) Notice Period: The subscription for the paid service can be terminated by both parties with a notice period of 14 days to the end of the respective billing month. The cancellation requires text form (e.g. email to [email protected]) or can be made via the corresponding function in the user account.
(6) Credit card / Maestro / Apple Pay / Google Pay: The customer enters their payment data during the ordering process. The charge is made after conclusion of the contract with the provision of access.
(7) SEPA Direct Debit: When paying by SEPA Direct Debit, the customer issues a SEPA mandate to the Provider. The charge is made after provision of access.
(8) Bank Transfer / Advance Payment: The full invoice amount is to be transferred to the account indicated in the invoice after receipt of the order. Access is provided after receipt of payment.
(9) Invoicing: The invoice is provided to the customer electronically immediately after conclusion of the contract by email or in the customer account.
(10) If the customer is in default of payment or a chargeback occurs, the Provider is entitled to assert damages caused by default (e.g. reminder fees, default interest, chargeback fees) as well as to block access to the service until full payment is received.
(11) Payment by sending cash or cheques is not possible.
If the customer is not a consumer, a defect is remedied by subsequent performance. The Provider may choose whether the subsequent performance is by remedying the defect or by providing a new, defect-free service. For business customers, the limitation period is one year. This limitation does not apply to claims for damages based on injury to life, body, or health, or in cases of intent or gross negligence.
(1) The Provider's liability for contractual breaches of duty as well as for tort is limited to intent and gross negligence. This limitation of liability does not apply in cases of injury to life, body, or health of the customer, in cases of breach of essential contractual obligations (cardinal obligations), and for compensation for damages caused by default pursuant to § 286 BGB. In these cases, the Provider is liable for any degree of fault.
(2) In the case of slightly negligent breach of essential contractual obligations (cardinal obligations), the Provider's liability is limited in amount to the typically foreseeable damage. Essential contractual obligations are those whose fulfillment is necessary to achieve the contractual objective and on whose compliance the customer may regularly rely.
(3) The above exclusion of liability also applies to slightly negligent breaches of duty by the Provider's legal representatives or vicarious agents.
(4) The Provider assumes no responsibility for the content and accuracy of information in customer registration and profile data, as well as other user-generated content.
(5) Claims for damages are limited to the foreseeable, contract-typical damage. In the case of default, the maximum liability is 5% of the order value.
(6) Claims for damages based on injury to life, body, or health are statute-barred after 30 years; all other claims for damages are statute-barred after one year. The limitation period begins at the end of the year in which the claim arose and the creditor became aware of the circumstances giving rise to the claim and the identity of the debtor or should have become aware without gross negligence (§ 199(1) BGB).
(7) The Provider is entitled to check texts and files uploaded by customers for compliance with legal provisions. In case of violations, the Provider reserves the right to remove these contents in whole or in part.
(8) Liability under the German Product Liability Act remains unaffected.
(1) The collection and processing of personal data is carried out in accordance with the applicable data protection regulations. The Provider undertakes to treat customer data confidentially and not to pass it on to third parties unless the customer has expressly consented or there is a legal obligation.
(2) The customer has the right to receive information about the data stored about them free of charge at any time, as well as to request its correction, deletion, or restriction of processing.
(3) Further information on data protection can be found in the Privacy Policy and the Customer Privacy Information of the Provider.
(4) Insofar as the Provider processes personal data of the customer's end customers (e.g. eBay buyers) on behalf, a Data Processing Agreement under Art. 28 GDPR is concluded between the parties. A template is available at /avv.
(1) The customer is only entitled to set-off if their counterclaim has been legally established or is undisputed by the Provider.
(2) The customer may only exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.
(1) Access to the SaaS platform is provided to the customer after conclusion of the contract or after receipt of payment by activating the customer account.
(2) The statutory warranty rights apply to the SaaS service. In the case of a defect, the customer has the right to subsequent performance, i.e. remedying the defect or providing a defect-free service.
(3) The customer must ensure that the technical requirements for receiving and using the SaaS platform are met (modern web browser, stable internet connection). The Provider assumes no liability for malfunctions or damage caused by inadequate technical requirements at the customer's end.
(4) The statutory provisions on service contracts (§§ 611 et seq. BGB) apply to the SaaS service.
(5) The customer undertakes to provide all necessary cooperation in a timely and complete manner (e.g. establish eBay connection, maintain master data). If the customer fails to do so, the Provider may invoice the additional expense incurred.
(1) Upon conclusion of a paid subscription, the customer receives a simple, non-transferable right to use the SaaS software for the duration of the contract.
(2) The customer is not entitled to reproduce, distribute, decompile, or grant third parties access to the software, unless this is expressly permitted contractually.
(3) All copyrights remain with the Provider.
(1) The customer is obliged to provide complete and truthful information during registration. The customer must keep their access data (email and password) safe and protect it from access by third parties. The Provider is not liable for damages resulting from misuse of access data, unless the Provider is responsible for the misuse. The customer may only create one user account; multiple registrations are not permitted.
(2) The customer is obliged to update changes to their contact and payment details immediately in the user account. The customer is responsible for all activities carried out under their user account, unless they are not responsible for the misuse of their account.
(3) The Provider reserves the right to block or delete the user account if there are indications of misuse, the customer violates these ToS, or has made incorrect statements during registration. The customer can request the deletion of their user account at any time.
(4) The Provider strives for high availability. However, temporary restrictions due to technical maintenance work or unforeseeable events cannot be excluded. The Provider is not liable for damages caused by temporary unavailability unless the Provider is responsible for it.
(5) The Provider reserves the right to change, extend, or restrict functions at any time. Significant changes will be communicated to the customer at least four weeks before they take effect by email.
(1) The Provider reserves the right to change these ToS at any time with effect for the future.
(2) The changes will be communicated to the customer at least four weeks before they take effect by email.
(3) If the customer does not object to the changes within four weeks of receipt of the notice of change, the changes are deemed to be accepted. The Provider will inform the customer of this legal consequence separately in the notice of change.
(1) Force majeure events that make the provision of services significantly more difficult or impossible for the Provider entitle the Provider to postpone the service for the duration of the impediment or to withdraw from the contract in whole or in part with regard to the part not yet fulfilled.
(2) Force majeure includes all events that are beyond the Provider's control and whose occurrence was not foreseeable at the time of contract conclusion, e.g. natural disasters, war, terrorist attacks, large-scale internet or power outages, import and export bans, strikes, official orders, or other serious operational disruptions without the Provider's fault.
(1) The Provider is entitled to transfer its rights and obligations from this contractual relationship in whole or in part to a third party with a notice period of four weeks (e.g. in the case of a company sale).
(2) In this case, the customer has the right to terminate the contract with immediate effect.
(1) The laws of the Federal Republic of Germany apply to all legal relationships between the Provider and the customer, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) Since the Provider sells exclusively to business customers, the exclusive place of jurisdiction for all disputes arising from this contract is the Provider's place of business (Pinneberg).
The European Commission provides a platform for online dispute resolution (OS) available at https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board, as we sell exclusively to business customers.
(1) Contract language is German.
(2) Should individual provisions of these ToS be invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the effective provision that comes closest to the economic objective.
(3) Amendments or supplements to these ToS require text form.
(4) The ToS valid at the time of ordering shall apply to your order, unless an amendment is required by law or official order.
(5) Verbal side agreements do not exist.