EN 01. June 2026

How to Respond to eBay Feedback Properly

Your feedback response is public. Here's how to use it to your advantage.

Positive feedback

Short and friendly: "Thank you! Happy to help again." Don't overdo it.

Ask what could be better: "Thanks for your feedback. Is there anything we could improve?"

This is what potential buyers read! Your response is more important than the feedback itself.

Good: "We're sorry for the inconvenience. We immediately offered the buyer a solution."
Bad: "This buyer had unrealistic expectations!!!"

Your response is not for the buyer — it's for all future buyers reading your profile. Show that you handle problems professionally.

With ShopManage you get notified immediately when new feedback comes in. Try it free.

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