How to Sort and Prioritize eBay Messages

Not every message is equally important

When you get 10+ messages per day, you need to prioritize. Wrong order = unhappy buyers and escalations.

Priority order

1. URGENT: Open cases, escalations, feedback threats
2. HIGH: Complaints, return requests, missing deliveries
3. MEDIUM: Shipping status questions, tracking inquiries
4. LOW: Pre-purchase questions, discount requests
5. IGNORE: Spam, phishing, promotional messages

How software helps

Good eBay tools automatically recognize what type of message it is and sort by urgency. AI reads the message and tags it accordingly.

ShopManage categorizes every message automatically (normal, urgent, escalation) and shows the most important ones first. Try it now.