eBay Package Lost — What to Do as a Seller

Step by step

1. Check tracking: Where did the package stop according to tracking?
2. Inform the buyer: Proactively reach out and show understanding
3. File a search request: With your shipping carrier (usually free)
4. Set a deadline: The carrier typically has 21 days to investigate
5. Refund: If the package doesn't show up — issue a full refund or send a replacement

Who bears the cost?

In consumer sales: You as the seller. You can claim the loss from the shipping carrier though.

Prevention

• Always ship with tracking
• For expensive items: Use insured shipping
• Keep the drop-off receipt

ShopManage monitors all shipments and warns about unusually long transit times. Try it now.