eBay Item Arrived Damaged — Who Pays?

The legal situation

In consumer sales (B2C), you as the seller bear the shipping risk until delivery. If the item arrives damaged, it's your problem — not the buyer's.

What to do

1. Request photos: Ask the buyer for pictures of the damage and packaging
2. Offer a solution: Partial refund, full refund, or replacement
3. File a claim: Report the shipping damage to the carrier — you may get reimbursed
4. Improve packaging: Better padding for the future

Can you recover the costs?

With most carriers: Yes, if you have shipping insurance. Important: The original packaging must be kept as evidence.

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