Customs, shipping costs, and longer transit times — how to avoid problems.
The key points
Within the EU / same country
- No customs, no import tax
- Transit time: 1-5 business days
International (different country/continent)
- Customs declaration may be required
- Buyer may have to pay import duties + tax
- You MUST communicate this clearly in the listing
- Transit time: 5-20+ business days
Most common problems
- Buyer complains about customs fees → Mention them in the listing beforehand
- Package stuck in customs → Tracking shows nothing for weeks → Buyer opens case
- International returns → Very expensive, often not worth it
Tip
Start international shipping with nearby countries only. Expand to further destinations once you have experience and your margins allow it.
ShopManage manages international orders too and warns about delayed shipments. Try it now.